FinePrint - Frequently Asked Questions

For a more detailed FAQ section for each individual product use the drop down menu for the specific product at the top of the screen.

The questions below are general questions that relate particularly to FinePrint and pdfFactory /Pro. Should you have any questions regarding installation, support or other issues not covered here or in the product specific FAQ sections found within the drop down menu, please contact us at support@avalanche.com.au

FinePrint / pdfFactory Purchase & Installation FAQs.

Why doesn't the registration code I just received not work when I try to enter it?
Please make sure you are using the very latest release of the product you purchased. Get the latest releases on our home page.

Will the trial version banner be removed when I purchase?
Once you enter the registration code after purchasing, the banner will be removed.

I faxed or mailed a cheque with my order. How can I find out the status?
Please contact support@avalanche.com.au and provide the details of your name, email address and the date you sent in your order. Note that for cheque orders , your registration code will not be sent until the cheque clears the bank.

Can I download old versions of your software?
Yes. These versions are available from Avalanche. Please email support@avalanche.com.au requesting the appropriate version.

bullet FinePrint 2000 for Windows 9x/Me
bullet FinePrint 2000 for Windows NT/2000/XP
bullet FinePrint 2000 Enterprise
bullet pdfFactory
bullet pdfFactory Enterprise
bullet pdfFactory Pro
bullet pdfFactory Pro Enterprise

Can I get the software on CD?
You may purchase a CD for an additional cost of $15.00. Otherwise, we do not ship on CD since the download file is small and updates are frequent. Download a trial version and test it out. When you purchase you get a registration code used for converting your trial version into an unlimited version . Make sure you print out the registration code and keep it with your other software. It will allow you to download updates at any time.

How do I move my software to another computer?
Download your software to the new computer and use the registration code you already have to unlock it.

What do I do if my computer crashed and I need a new copy of the software?
Download your software again and use the registration code you already have to unlock it on the new computer. If you do not have your registration code, send us your order number and we will send a new registration code after verifying the sale. If you do not have your order number, send your name, email address and approximate purchase date and we will attempt to look it up for you.

How do I use a purchase order?
In order to use a purchase order, complete your purchase order with company name, address, ABN, telephone, fax and email details and post to Avalanche Technology Group, 2/101 Tulip Street, Snadringham, Victoria, Australia 3191. You will need to enclose cheque or credit card details with your order, unless other arrangements have been made with Avalanche staff. Note that there is a $10 fee for PO processing.

Now that I paid for the software, how do I download it?
If you have already downloaded the trial version, just enter your registration code to unlock it. If you have not downloaded yet, do so and then enter your registration code.

Now that I paid for the software, how do I enter the registration code?
Bring the preview screen up on your monitor and choose the About menu tab. You will see the form field to insert your registration code. Insert the registration code provided and press the "Register" button. The trial version banner will now be removed from your software.

Can I use the software on my laptop and my desktop without purchasing again?
Yes, you can. The license allows you to use the software on multiple computers as long as they are not simultaneously used. Please note that the licensing does not allow concurrent usage. This means that each each person accessing the software should have a separate licence.

Why didn't I get my registration code after I purchased?
When you purchase you should get a confirmation email with a registration code to unlock your trial copy. If you did not, please email us support@avalanche.com.au with your order number and we will send it you immediately.

I purchased pdfFactory. How do I upgrade to pdfFactory Pro?
You should email us on support@avalanche.com.au for information about how to upgrade.

Do you have versions for Mac or Linux?
The FinePrint range of products are only compatible with the Microsoft Windows® Operating Systems.

How do I contact you for tech support?
Please check the FAQ for the product that you are enquiring about, prior to sending email to our tech support department. The support email address is listed in these sections.